Delivery & Returns
During the delivery process skinbylight will not be held liable for:
- Stolen/Missing Packages
- Damaged Products (By Consumer or Post Office)
- Any Shipping/Return Fees During a Refund Process
Should you run into ANY ISSUES during the delivery process here are the steps you can follow:
For Defective Products - you will be asked to contact us at: email@example.com
Please title the subject of your email "Defective/Damaged Order: #lxxxxx" and attach the required image/video as well as a detailing of your defective item to be eligible for a replacement. if you are eligible for a replacement - please sit tight as we get your product ready for reshipment and will provide you with an updated tracking # within 2-4 business days.
**Our 90-day warranty is valid for 90 days after your delivery date - should any technical issue happen to the mask during the 90 days send us an email following the steps above & we can offer you a reshipment. Once the 90-days are up we cannot offer a reshipment**
For Refunds - you have a 30-day window after delivery in which you can return your product, to be eligible for a Return & Refund we require you:
- Send us an Email Titled "Return & Refund Order: LXXXXX"
- Provide us your Tracking # Used To Return your Item to the address that was communicated from one of our support agents.
After we have received your e-mail with the Tracking # Required we can begin your refund process & will take 1-3 business days to re-populate into your bank.